MegaFon Launches Virtual PBX App

8 November 2019 (09:19)

UrBC, Yekaterinburg, November 8, 2019. MegaFon is now among Russia’s first telecom companies to launch a mobile app for its vPBX service; the app is already available on Play Market and App Store, the company’s press service reports.

This means MegaFon Ural’s customers can now track their customer call statistics, change call distribution settings, and analyze the efficiency of their call center’s performance directly on their smartphone.

Now Sverdlovsk Region happens to be the Urals’ No.1 constituency in terms of how interested potential customers are in virtual PBX options.

‘Every one in three customers signing up for the service is based in Sverdlovsk Region. Tyumen Region and Chelyabinsk Region are also among the top three markets. This means business owners working in these and other parts of Russia can always stay connected to their customer communication control panel,’ MegaFon says.

According to MegaFon, ‘the vPBX service has been designed specifically with small and medium enterprises in mind, with the focus on the tasks these companies management has to deal with on a daily basis: automatic processing of calls to customers, staying online 24/7, enhancing customer loyalty, and providing quality feedback.’ Besides, the new service makes it possible to record calls, keep a log of answered and declined/missed calls, ensure text message/email/Telegram notifications on missed calls, introduce a personalized welcome voice message, and much else besides.

‘Efficient customer communication is one of the key aspects of a business’s development. MegaFon’s Virtual PBX ensures just that by optimizing all the incoming calls in such a way that not a single call goes unattended. The new Android and iOS apps make working with the vPBX even more convenient, since the control panel is always with you, anywhere you go,’ says MegaFon’s Marketing & Products Director Pavel Zakharov.

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