UrBC, Yekaterinburg, September 25, 2018. The Ural Bank for Reconstruction & Development (UBRD) is introducing SAP Process Mining by Celonis in order to make its loan-issuing procedures more effective, detect and give up on all the inefficient sales scripts, and cut down on the amount of time and money spent on lending-related activities, the bank’s press service reports.

‘Apart from this, the goal is to reduce the workload of our real sector employees through an analysis of non-standard customer service cases and a set of steps that will help reduce the number of such cases the workers have to deal with. The task of launching the platform on an industrial scale has been outsourced to RAMAX,’ the press service says.

Process Mining can pull together all the data from various information systems and emulate the actual customer service process, which can be used for both real-time analysis and crush report-based improvements as well as for looking into ways to improve the system’s future performance. All this is expected to boost the UBRD’s operational efficiency greatly.