Rostelecom Fined for Violation of Consumer Rights

14 November 2012 (09:40)

November 14, 2012. A local resident appealed to Customer Support Center of Sverdlovsk Region Hygiene & Epidemiology Center’s Yekaterinburg subsidiary in order to get advice on the legitimacy of Rostelecom’s actions, the press service of Sverdlovsk Region division of Rospotrebnadzor reports.

The man signed a landline use agreement with Rostelecom for local calls and with MTT for long-distance and international calls. For three months, he kept making long-distance and international calls and suddenly got a 2,000-ruble bill from Rostelecom in mid-January 2011. Then, in November 2011 and in March 2012, Rostelecom stopped offering any of its telecommunications services to the subscriber.

The Customer Support Center’s experts helped the customer fill in a claim application and take the case to court.

In the end, the court made Rostelecom pay the customer a 700-ruble penalty, 2,000 RUR to compensate for the moral damage, a 1,300-ruble fine for refusing to meet the demands voluntarily, and a 600-ruble fee to the local budget.

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