10 March 201109:27
Rospotrebnadzor: Consumer rights protection needed on financial services market
Sverdlovsk Region’s division of Rospotrebnadzor (the state consumer rights watchdog) declared upon looking into the performance of Sverdlovsk Region-based banks that the issue of consumer rights protection is as vital on the financial services market as on any other one. Customers unhappy with various banks keep placing increasingly more complaints with the service: the number of those went up from two in 2006 to 33 in 2007 to 84 in 2008 to 86 in 2009 and to 320 in 2010. In the year 2010, most complaints were placed against OOO KB Renaissance Capital, OOO Rusfinance Bank, OAO AKB Rosbank, and