19 March 200709:36
One could invest time, efforts, and money in improving passenger service rather than in making life difficult for one’s successful rival, says Ural Airlines
The press officers of Ural Airlines dealt with their clients’ most frequently asked questions on March 15, 2007. A lot of questions had to with the possibility of renovating Koltsovo airport without inconveniencing the passengers. ‘Back in the 80s, the airport used to service twice as many passengers even though it had neither the second international terminal nor the check-in zones 5 and 6. It somehow managed to operate efficiently. The airport could invest time, efforts, and money in improving passenger service rather than in making life difficult for a more successful rival,’ the press