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05 April 201809:33

Sverdlovsk Region: Non-Food Items Complaints Soar

UrBC, Yekaterinburg, April 5, 2018. Sverdlovsk Region division of the consumer rights watchdog Rospotrebnadzor and Sverdlovsk Region Hygiene & Epidemiology Center carried a report on the outcomes of their recent hotline service and a Doors Open days on March 12-26, 2018, Rospotrebnadzor reports.

1,030 locals called the hotline to get their advice that mostly related to sale and purchase of non-food items (49%), housing services (13%), and financial services (10%).

The most frequently asked questions were the ones to do with deadlines for handling a customer’s complaint about a newly purchased faulty mobile phone; disagreements over communal housing services bills; disagreements over season-adjusted heating bills; and a customer’s refusal to get any additional insurance when applying for a bank loan.
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11 April 201621:22

Sverdlovsk Region: Number of Consumer Claims Up 67%

UrBC, Yekaterinburg, April 11, 2016. The number of claims related to violation of consumers’ rights which were placed with authorities in Sverdlovsk Region last year went up by 67% compared with the year 2014, Rospotrebnadzor’s report states. All in all, 55 claims were filed in 2015 compared with 33 in 2014. 76% (42) of these claims had to do with sale of non-food items. The rest had to do with participatory share lending construction projects, sale of food items, and consumer services. 84% of claims had certain private individuals as plaintiffs, while 16% were filed in the interests of an
16 March 201621:22

Rospotrebnadzor: Sverdlovsk Region Consumers Complain More

UrBC, Yekaterinburg, March 16, 2016. Sverdlovsk Region division of Rospotrebnadzor (the state consumer rights watchdog) received an increased number of customer complaints relating to the quality of personal, financial, medical, and telecommunications services rendered to them last year, the division’s acting head of Consumer Rights Protection Department Olga Kharitonova said at a press conference today. 16,500 complaints were submitted to the organization last year altogether, including 10,000 that were related to consumer rights protection. Most of these complaints had to do with services
12 January 201621:22

Sverdlovsk Region: Consumer complaints up 5%

January 12, 2016. The number of dissatisfied customers filing complaints about violation of their rights rose by 5% in Sverdlovsk Region last year. The local division of Rotrebnadzor (the consumer rights watchdog) reports 19,000 complaints were filed altogether. ‘Most of these have to do with infringement of consumers’ rights relating to sale of technically sophisticated goods as well as clothing, footwear, furniture, and other non-food items and to financial services and housing bills,’ the division says.
09 August 201221:22

Rospotrebnadzor: Number of Complaints about Communal Housing Services Is Still High

Sverdlovsk Region dwellers keep complaining to Sverdlovsk Region division of Rospotrebnadzor about the poor quality of communal housing utilities services, the press office of Sverdlovsk Region division of Rospotrebnadzor reports. As for Yekaterinburg, most complaints have to do with SverdlovEnergoSbyt, Standard Management Company, Verkh-Isetskaya Management Company, UZhK Ural-ST, Oktyabrsky District Communal Housing Services Management Company, Fond Radomir, Zheleznodorozhny District REMP Management Company, REMP Elmash Management Company, Ordzhonikidzevsky District Housing Management
14 January 201621:22

Sverdlovsk Region: 1,500 customers complain of poor financial service

January 14, 2016. 1,513 customer complaints relating to poor financial services were filed with Sverdlovsk Region division of Rospotrebnadzor (the state-run consumer rights watchdog) last year; this was 60% more than one year earlier. The agency reports this amounted to 15% of all customer complaints for last year. Now 78% of these specific complaints were related to banking services, 16% to insurance companies’ services, 3% to micro-financing organizations’ services, and 1% to agents’ services. The division carried out 128 inspections aimed to check financial organizations’ compliance with