The National Call Center Association did a research aimed at identifying the best call centers among Russia’s eighty largest banks and insurance companies recently. The Ural Bank for Reconstruction & Development’s Information & Help Center was rated one of the country’s Top 10 call centers within the framework of this research.

‘The call center operators’ primary task is to provide the bank’s customers with information on the bank’s activity quickly and in all the detail; they also have to give a full account of the bank’s services. In case a customer has questions related to some banking transactions, our call center clerks consult them on a professional level. We keep on expanding our Information & Help Center’s potential and try to employ the most advanced methods of customer communication, which results in great quality customer service,’ says the Ural Bank for Reconstruction & Development’s Information & Help Center’s Director Svetlana Turgina.