January 14, 2016. 1,513 customer complaints relating to poor financial services were filed with Sverdlovsk Region division of Rospotrebnadzor (the state-run consumer rights watchdog) last year; this was 60% more than one year earlier.

The agency reports this amounted to 15% of all customer complaints for last year. Now 78% of these specific complaints were related to banking services, 16% to insurance companies’ services, 3% to micro-financing organizations’ services, and 1% to agents’ services.

The division carried out 128 inspections aimed to check financial organizations’ compliance with the consumer rights legislation; in 94% of cases, some problems were detected. This figure has actually remained at over 90% for several years now.