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UBRD Improves Retail Lending Process

UrBC, Yekaterinburg, August 14, 2019. The Ural Bank for Reconstruction & Development (UBRD) introduced SAP Process Mining by Celonis into the system, the bank’s press service reports.

‘The new solution will improve the process of issuing loans to private applicants, reduce the retail segment employees’ workload, and enhance the quality of customer service. RAMAX Group acted as the launching partner for the project,’ the bank says.

According to the UBRD, the tech model in question and the data marts available will make it possible for the retail segment employees to control the loan-issuance process on a daily basis, both within specific areas and as a whole. The actions workers take within all of the bank’s information systems can get tracked and evaluated online; managers can introduce additional analysis parameters into the system if necessary and take corrective action based on the analytical data presented to them. This will reduce the late-detection risks considerably and will result in more savings.

‘Thanks to this new solution, we could cut down on costs and increase the speed of the loan-issuance process overall. SAP Process Mining by Celonis allows you to see any deviations from the best-case scenario and react by taking measures. All this brings us closer to our goal, that is, becoming No.1 digital bank in Sverdlovsk Region and making our customers even happier with our service,’ says IT Director at UBRD Andrei Obukhov.
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