UrBC, Yekaterinburg, November 13, 2019. Metcombank’s call center operators proved Russia’s No. 1 according to NAUMEN. According to the bank’s press service, NAUMEN, a company that specializes in information management solutions, recently carried the findings of its research on the availability of and quality of customer service at major Russian banks’ call centers in 2019. ‘Among Russian banks with under RUB 100bn worth of assets, Metcombank topped the rating in terms of both availability and quality, with 100% of customer calls made by NAUMEN representatives getting processed in under 90

UrBC, Yekaterinburg, November 13, 2019. 8,277,436 people flew with Ural Airlines in January-October 2019, which exceeded the figures for one year earlier by 6%. According the company’s press service, they operated 54,199 flights in the ten months of 2019 (+3% on the year 2018), including 27,704 domestic flights and 26,495 international ones. The airline’s passenger turnover rose by 7% in the course of one year and reached 20,068,510,000 passenger-kilometers. 875,053 people flew with Ural Airlines in October 2019, which was 9% more than one year earlier. 405,771 people went on the airline’s

UrBC, Magnitogorsk, November 13, 2019. Speakers from RPA Innovations Center and MMK Group’s MMK-InformService gave their talks at the International Conference on Business Process Management (BPM 2019) in Moscow, Magnitogorsk Iron & Steel Works (MMK) Information & PR Department reports. The talk (RPA. From Fantasy to Reality) dwelled on MMK Group’s experience with RPA solutions for business process. The speakers presented the solutions developed by RPA Innovations Center for both MMK Group and external customers. The Group currently relies on dozens of RPA solutions, and the Center

UrBC, Yekaterinburg, November 13, 2019. The State Labor Inspectorate completed its audit of OOO FORES’s branches, the company’s press service reports. The government inspectors used specially designed check lists to look into the branches’ compliance with the labor legislation. According to Deputy Executive Director for Job Safety and Industrial Safety at OOO FORES Nikolay Shedlovsky, the last time the company got audited by the State Labor Inspectorate was in 2016. The check lists got introduced in November 2017, so this is the first time FORES has faced this audit format. Shedlovsky

UrBC, Chelyabinsk, November 13, 2019. ChelPipe Group is taking part in the 22nd Abu Dhabi International Petroleum Exhibition and Conference in the United Arab Emirates this month, the company’s press service reports. ‘The Middle Eastern and North African markets are among the priority export targets for ChelPipe Group, so the company intends to join the area’s largest exhibition with its range of pipeline produce and oilfield service solutions,’ the company says. Among the featured products are weld-less and welded pipes, stamp-welded pipe joints and fittings, stop valves, premium threaded