Rospotrebnadzor makes Home Credit and Finance Bank Ltd, draw up new agreement form for consumer loans and looks into affairs of Russian Standard Bank
8 February 2007 (12:46)
Banks have lost in the consumer loan transparency fight: Home Credit and Finance Bank Ltd. in Yekaterinburg admitted being defeated by Rospotrebnadzor (the state consumer rights watchdog) and came up with a new agreement form; this time, it is commission-free. In the meantime, Rospotrebnadzor has been looking into the affairs of the consumer loan leader – Russian Standard Bank after a claim was laid against the company and RosBank by their Moscow-based borrowers.
Commissions charged for opening and servicing an account and other payments raise the actual interest rate on a consumer loan from 10% -15% to 45%-60% a year. Russian Standard Bank reports that their annual interest rates on loans reached the point of 55% in 2005. Sverdlovsk Region division of Rospotrebnadzor (receiving a complaint from a client of Home Credit and Finance Bank Ltd.) sees all the extra commissions and payments as a service fobbed off on a client and therefore has recently placed a claim with the Supreme Court; the court, in its turn, satisfied the claim of Rospotrebnadzor and rejected the petition of the Association of Regional Russian Banks.
Home Credit and Finance Bank Ltd. tried to impugn the decision, but these attempts were futile; their writ of appeal was rejected in January, Elena Bogacheva, employee of Rospotrebnadzor, said to Vedomosti newspaper. Then the Supreme Court of Arbitration rejected the bank’s petitions twice, the deadlines for submitting a complaint were missed, and the bank asked to restore the deadline for them. Home Credit and Finance Bank Ltd. says they are now waiting to see if the Supreme Court of Arbitration is going to accept their petition this time.
Commissions charged for opening and servicing an account and other payments raise the actual interest rate on a consumer loan from 10% -15% to 45%-60% a year. Russian Standard Bank reports that their annual interest rates on loans reached the point of 55% in 2005. Sverdlovsk Region division of Rospotrebnadzor (receiving a complaint from a client of Home Credit and Finance Bank Ltd.) sees all the extra commissions and payments as a service fobbed off on a client and therefore has recently placed a claim with the Supreme Court; the court, in its turn, satisfied the claim of Rospotrebnadzor and rejected the petition of the Association of Regional Russian Banks.
Home Credit and Finance Bank Ltd. tried to impugn the decision, but these attempts were futile; their writ of appeal was rejected in January, Elena Bogacheva, employee of Rospotrebnadzor, said to Vedomosti newspaper. Then the Supreme Court of Arbitration rejected the bank’s petitions twice, the deadlines for submitting a complaint were missed, and the bank asked to restore the deadline for them. Home Credit and Finance Bank Ltd. says they are now waiting to see if the Supreme Court of Arbitration is going to accept their petition this time.
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Other materials on the topic::
- Rospotrebnadzor to inspect Home Credit and Finance Bank Ltd again
- Claim laid against RosEuroBank and case of Home Credit and Finance Bank Ltd. to make banks treat clients’ complaints more seriously, says Rospotrebnadzor
- Russian Federation Supreme Court of Arbitration rejects appeal of Home Credit and Finance Bank Ltd. for the third time, reports Rospotrebnadzor
- Home Credit and Finance Bank Ltd. asks Rospotrebnadzor to extend deadline for eliminating consumer rights violations
- Most complaints we get concern Home Credit and Finance Bank Ltd., claims Rospotrebnadzor