The audit procedure conducted in October 2006 proved that quality management in Uralvneshtorgbank meets the international standard requirements.

The bank’s quality management was first certified in the summer of 2004, with the company getting the ISO 9001:2000 certificate. The bank now has to undergo audit yearly in order to prove the certificate validity.

This year, the auditors observed that the bank’s top management ‘showed that they were complying with the certificate validity requirements, were committed to the quality management principles and were perfecting this quality. The bank managed to progress in every respect and all its divisions proved capable of defining, providing for and supporting the infrastructure of the company under managerial supervision.’

The auditors also noted that Uralvneshtorgbank had a well-organized system of collecting feedback on the customer satisfaction: ‘the company keeps track of the clients’ wishes and requests and customize their services accordingly.’

The great employee competence and continuing efforts to improve the quality management system were also commented upon.

The conclusion drawn by the experts was that Uralvneshtorgbank had an effectively operating quality management system that fully met the ISO 9001:2000 requirements, reports the spokesperson for the bank.