UrBC, Yekaterinburg, October 18, 2019. Sverdlovsk Region’s residents have been placing their complaints with the Central Bank of Russia more often this year compared with the previous years, Head of CBR’s Consumer Rights Department Mikhail Mamuta said at a press conference in Yekaterinburg.

The number of complaints placed with the CBR by Ural Federal District-based Russians came to 14,100 in January-August 2019, which exceeds the figures for one year earlier by 8.3%. The number of complaints coming specifically from Sverdlovsk Region’s residents reached 5,600, which is 8% more than one year earlier. The number of complaints relating to non-lending financial institutions dropped by 12%; that of complaints relating to insurance companies declined by nearly 40%; that of complaints relating to micro-financing organizations rose by 27.8%; and that of complaints relating to lending institutions went up by 17.8%, Mamuta said.

According to Mamuta, in Russia on the whole the number of private citizens’ complaints to the Central Bank of Russia dropped by 6% in the seven months of 2019 compared with one year earlier.

‘This trend is now in direct opposition to the situation we’ve had in the previous years, when the number of complaints kept rising steadily,’ Mamuta said.