Renaissance Credit withholds customers’ 600,000 RUR

January 29, 2015. The court ruled that Bank Renaissance Credit should pay the money obtained illegally from customers back, Sverdlovsk Region division of Rospotrebnadzor reports.

It became clear after looking into the loan contracts that the bank forced its customers to pay for an insurance policy when signing a loan agreement; the fee came to 0.8% to 1.1% of the loan amount for every month within the loan period.

Under the terms of the contracts, the bank was supposed to open a (bank card) account for the borrowers and engage in transactions set forth in the contract. Now Paragraph 1.2.2.6 of the general lending terms stated that Renaissance Credit would be charging its customers fees and other commissions relating to the said contract. For one, there was a 0.5% fee (minimum of 50 RUR) for transferring the customers’ payments into their current accounts.

The bank left the customers’ complaints unanswered and refused to go for an out-of-court settlement, so a consulting agent prepared five claims (their total worth was 635,000 RUR) against Renaissance Credit on behalf of the customers.

Yekaterinburg courts have already processed three claims and are now looking into two more.


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