KIRBY sellers violate consumer rights

UrBC, Yekaterinburg, April 28, 2011. LeMa violated the consumers’ rights to get timely, essential, and accurate information about the products on offer as far as its KIRBY vacuum cleaners were concerned.

A Yekaterinburg dweller applied to Sverdlovsk Region Hygiene & Epidemiology Center’s Central Yekaterinburg division in February 2011, asking for legal advice regarding her clash with OOO LeMa located at 3 Bekhterev St. Off. 6 in Yekaterinburg.

The said company prepared a demonstration of their product and signed a purchase and sale agreement for KIRBY model Sentra G10E in January 2011. The presentation contained some information and claims which it was impossible to check or confirm: the body of the vacuum cleaner was allegedly made of NASA-designed aviation aluminum; the machine was said to have 200 patents, to have been designed by Pierre Cardin, and to have a Harley Davidson engine. It was also claimed that the gadget’s cleaning efficiency was unbelievably higher that that of the other vacuum cleaners and that Kirby could fight house dust mites and had a floor-mopping function. With a discount offered to the customer, the vacuum cleaner cost 118,500 RUR; the customer paid the entire sum on the same day.


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